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Returns + Exchanges


For domestic returns and exchanges, 

  1. Visit our online portal to get started.
  2. You'll receive a prepaid shipping label. Slap that on the package and drop it off at your local post office.
  3. Include the original packing slip in the package back to us. 
Get Started

For international returns and exchanges,

  1. Shoot us an email us at hello@janji.com with your order number and the gear you’re looking to send back.  

    The Fine Print

    • Full returns may be issued within 30 days of purchase on Janji.com. We do not accept returns for items that have been worn or washed.
    • Janji exchanges or credit of equal value may be issued for all returns within 45 days of purchase.
    • We are not responsible for any purchases made in other stores or on other sites.
    • We pay for shipping for all domestic returns. We do not pay for shipping for international exchanges and returns.
    • With limited capacity due to COVID, it may take up to 5-7 business days once the package hits the warehouse to process returns and exchanges. 
    • We charge a $5 restocking fee for returns.