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Returns + Exchanges

For domestic returns and exchanges:

> Click the link below to visit our online portal and get started.
> You'll receive a prepaid shipping label for the return package.
> Slap that label on the package and drop it off at your local post office.
> Heads up: be sure to include the original packing slip back to us.
 

GET STARTED HERE

For international returns and exchanges:

Email us at support@janji.com with your order number and the items you wish to return or exchange and we'll get you all sorted.


Returns for a refund may be initiated within 30 days of when your janji.com order ships.


We do not accept returns for items that have been worn or washed.
Original hang-tags must be attached to garments as they were received.
Exchanges or returns for credit of equal value may be initiated within 60 days of when your janji.com order ships.
We are not responsible for and will not issue returns or exchanges on any Janji gear purchased from other stores or websites.
We will cover the cost for shipping on all domestic returns made within the United States.
We will not cover the cost for shipping for international exchanges and returns made outside the United States.
We charge a $5 restocking fee per order (not per item) for returns that are refunded.