We only pay for the shipping label for exchanges and returns for domestic United States orders. We charge a $5 restocking fee for returns.
To get started with a return or exchange, visit this page.
How can running apparel support a cause?
Each piece of Janji apparel funds organizations around the world dedicated to alleviating the worst problems related to the global water crisis. These organizations are the best at what they do and are able to make a tremendous impact on the lives of thousands of people. Janji gives 5% of all sales to our partners.
How can I get involved in Janji?
Share our story and mission with your friends and family. Sign up for our newsletter. Follow us on Instagram, Twitter, or Facebook!
Check out our store locator to see if we are in a store near you.
What does Janji mean?
Janji means "promise" in Malay.
Is it possible to make a wholesale order?
Yes, e-mail Dave@Janji.com.
Where are Janji products manufactured?
Janji manufactures over 75% of our clothing in a Taiwanese factory in Vietnam. The strong partnership between Janji and our factory is rooted in our shared values concerning the importance of fair working conditions and high quality apparel construction. The other 25% of tops is made up of our Runpaca shirt that is product outside of Lima in Peru.
What is the shipping process?
All Janji orders are shipped via the United States Postal Service or FedEx. There is no extra charge for multiple items. To request expedited shipping please contact Janji at email@example.com. Individuals orders that are not part of a larger team order will take 3-4 days to arrive (not including Sunday).
Can I track my order?
Yes, using the USPS tracking label or FedEx track number you can track your order online using the USPS or FedEx tracking service.
At Janji, we respect your privacy and are committed to ensuring that your privacy is protected. We realize the importance of feeling safe online and take great care to safeguard the information you provide.
We take great care to ensure that your credit card information is not shared after your purchases. Using security measures through Stripe Credit Card Reader, your information stays private.Your IP address, billing address, shipping address, and e-mail address will not be shared with a third party (aside from entities that perform services for us, such as fulfillment) and are used solely by Janji for the purposes of improving the customer experience. If you choose to subscribe to our newsletter, you will receive e-mails. You may unsubscribe at any time.
By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made. It also retains your Janji Collective code.