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Winter Running Essentials

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FAQ


You've got questions and we're listening. Hopefully we have the answers below to what you are looking for, but if not, just email us at hello@janji.com and we'll make sure to get right back to you.


What’s your shipping policy and timing? 

Standard USPS shipping (typically 2-6 business days after leaving our warehouse and shipping anywhere in the contiguous United States) is free on all orders $40+. For orders under $40, standard shipping is a fixed $5. 

We aim at shipping all orders that are confirmed before 1PM (ET) on the same day. Orders placed after 1PM (ET) are usually shipped out the following day. In times of high traffic during sales or holiday periods, we can experience slight delays as we process higher volume of orders.

We ship through both the United States Postal Service (USPS) and FedEx, depending on which you choose at checkout. FedEx 2 Day Air ship option is available at checkout for customers who need their Janji gear faster.

If you accidentally selected the wrong shipping option, please reach out to hello@janji.com.


My Janji order has shipped but I haven't received it yet — where is it and how do I track it?

To track your order, use the USPS tracking label or FedEx tracking number that you received in your email confirming the shipment of your order. Or, if you’ve created a personal account on janji.com, you can log in to your account page and go to Order Status to access the tracking number. Please allow up to 24 hours from receiving your shipment notification for the package tracking to update.

International customers: there can sometimes be issues in clearing customs in certain countries that can delay the shipment or even cause it to be sent back to our warehouse before it's ever delivered. See the Q: Do you ship all over the world, like even Estonia? for more on what you can do to ensure this doesn’t happen.

If something seems incorrect with your tracking or your package is taking longer than it should to arrive, send us an email to hello@janji.com with your order number and we will figure out where your package is and how to get it to you ASAP. 

COVID-19 Shipping Note: There may be slight delays in shipping currently as we take additional measures at our distribution warehouse — a small, independent family run business — which has reduced capacity to ensure all measures are met for safe working conditions. We are doing all that we can to get your Janji gear to you in the quickest, safest way possible for both you and our employees. Thank you for understanding and your patience.


What happens if my order is stuck in transit? 

If your package is stranded at some random transit center for over a week, send us an email to hello@janji.com with your order number and we will figure out where your package is and how to get it to you ASAP. Sometimes the postal service can move slowly, but we’ll get you all figured out. 


What happens if I get a notification saying my shipments arrived, but I can’t find it anywhere?

There could be a few reasons for this. USPS can incorrectly scan a package at a distribution center, but it’s actually still in transit. The package might have been delivered to your neighbor, and he or she will let you know the next day. And, of course, your package could have been lifted by a passerby in need of some slick running gear. Since it’s hard to tell what might have occurred, please wait a few days before emailing us. But if you still cannot locate your Janji order after four business days let us know by emailing hello@janji.com.  


What if someone stole my Janji package?

While theft is pretty rare, we know this is a possibility. More often than not, if we sent you an email saying the package arrived but it’s nowhere in sight, the package was just incorrectly scanned or delivered to your neighbor. If you still cannot locate your package after waiting four days, email us at hello@janji.com and we’ll get you all sorted out. 


Do you ship all over the world, like even Estonia? 

Yes, we try. Here’s where it might get tricky when shipping to all countries and how you can do a little leg work to ensure delivery to your corner of the world — check with your local post that you (and your country) are able to receive and process packages from the United States Postal Service and through the International Postal Service. We have customers all over the world order Janji and happily receive their gear, but there are complications sometimes and it’s always good to check up front. At times, this process could take 4-10 weeks depending on how quickly your postal service accepts packages from USPS. 

Our international shipping rate is a fixed $20, and all duties, customs, or any fees applied to international orders are the responsibility of the customer. So again, to make sure there won’t be issues in delivery, like clearing customs, it’s best to check if your postal service quickly accepts packages from the United States Postal Service. 


Do you ship all over the world, like even Estonia? 

Yes, we try. Here’s where it might get tricky when shipping to all countries and how you can do a little leg work to ensure delivery to your corner of the world — check with your local post that you (and your country) are able to receive and process packages from the United States Postal Service and through the International Postal Service. We have customers all over the world order Janji and happily receive their gear, but there are complications sometimes and it’s always good to check up front. At times, this process could take 4-10 weeks depending on how quickly your postal service accepts packages from USPS. 

Our international shipping rate is a fixed $20, and all duties, customs, or any fees applied to international orders are the responsibility of the customer. So again, to make sure there won’t be issues in delivery, like clearing customs, it’s best to check if your postal service quickly accepts packages from the United States Postal Service. 


What is your return policy? 

For items that are in a clean, unworn condition with the original hang tags intact, a full refund may be issued within 30 days of purchase. Janji credit of equal value may be issued for all returns within 60 days of purchase. Please include the original packing slip when shipping back to us and you will make our distribution partner so stoked if the items are folded.

We don’t accept returns for any Janji gear purchased anywhere other than janji.com. We also do not accept returns for items that have been worn or washed. We will cover the shipping costs for domestic returns and exchanges coming from anywhere in the United States only. Sorry international buddies, we do not currently offer free international returns or exchanges and therefore do not cover the shipping costs for international returns and exchanges. For international exchanges, we will cover the cost of the shipment back to you — but you are responsible for covering the cost exchange back to us. 

We charge a $5 restocking fee for all returns (per returned order, not per item).


How do I return or exchange some Janji gear that doesn’t fit or isn’t exactly what I want?

We hope you are happy with your Janji gear, but if for whatever reason you are not, we want to make the return and exchange process as easy as possible for you. 

Is it a domestic (USA-based) return or exchange? If yes, then head over to our Returns + Exchanges page and get started by clicking the “GET STARTED” button which will take you to our online portal and walk you through step by step. 

Is it an international return or exchange? Email us at hello@janji.com with your order number and the items you’d like to return or exchange and we will get you all sorted. Please note: we do not offer free international returns and exchanges so you will need to cover the cost of shipping back to us. 


I received my order, but it’s either faulty, incomplete or has the wrong size or item — what do I do?

Oh no! Let’s get this taken care of immediately. Email us at hello@janji.com with your order number and the item that is faulty, missing or in the wrong size and we will get this resolved as quickly as possible so that you can get the proper item(s) and get back out there. 

We try our best to produce apparel that meets a high standard of quality and construction, and have checks in place to ensure this standard is met within our fabrication process. But we, our manufacturing partners, and distribution partners are only human and errors can sometimes happen within the gear itself or in the fulfillment process in getting the gear to you. We take full responsibility for this and are sorry if you get something that is faulty, incomplete or the incorrect size or item. We promise to remedy this and get you outfitted as fast as we can.


I want to exchange something for a different size, but that size is sold out — now what?

This can happen as some items sell out quickly and our gear is limited run. We can offer an exchange in a different color of that same style item or credit for a future purchase. Or you can choose to receive a full refund.


How long does it take to process a return or exchange?

After it hits our warehouse, it takes about 5-7 business days for our family-owned, third party warehouse to process your return. After your return is inspected, processed, and re-bagged, it takes another day for the exchanged items to ship out. 

For an exchange, that means it’ll likely get to you about two weeks after it hits our warehouse. For our refund, it will also likely take two weeks for the money to hit your bank account. However, this process might be a little slower during busy times like the holidays and a sale.


I got an email saying the refund was processed, but I still don’t see the money in my bank account!

Sometimes the payment processor might be a little slow. Please double check the card that you used to ensure it’s the right one. If, after two weeks, you still don’t see the money on your card/bank account, reach out to hello@janji.com. 


I’ve got some Janji gear that needs fixing/repairing, do you have a repair program? 

We do not offer a repair program at the moment. We are looking into programs and other ways we can close the loop within our garment life-cycle in the future.


I’ve got some Janji gear that I don’t wear anymore, do you have a take back program?

Not really and sort of. Through our Janji Collective membership program, we have launched the member-lead Janji Collective Flea Gear Swap where members can swap and sell their Janji gear each month through the Janji Collective Facebook page. 

For non-members, we do not currently offer a take back program. If your apparel is in good condition, we recommend donating it.


What does the word Janji mean and how exactly do you pronounce it?

JANJI, n. /john-jee/ (Malay) — a promise or declaration.

As a mission driven brand, the “promise” behind our name is core to what we do. Read more about Our Promise.


Where is Janji located/based out of? 

The Janji Studio, where all the magic happens in terms of in-house design and operations, is headquartered in Somerville, Massachusetts. 


What does inspired by travel mean anyway? 

We are a brand with a global perspective and believe running is the best way to experience the planet we call home. We are inspired by the places we visit and run and learn from perspectives outside our own. 

We evaluate the design of our apparel and gear following three D’s — Durable, Dependable & Deployable. Durable refers to longevity and repeated wearability. Dependable refers to the trust that something performs, functions and fits as intended while maintaining comfort. Deployable means it can easily pack, unpack and integrate into a kit for all conditions. Travel comes with its own set of challenges, combining travel with high-output physical activity and these three D’s are absolutely necessary. 


Does Janji offer running adventure trips? 

Yes, in “normal” times. As a brand inspired by travel and with a global perspective, we believe that running is the best way to experience the world. We  lead multiple fully guided run trips each year in different parts of the world open to all fellow adventurous souls looking to connect with other people, places and cultures.

COVID-19 Note / *Abnormal times*: We have suspended our Nomadic Run Trips, Janji Collective Summit, and all major team travel for the 2020 year in response to the pandemic. Ensuring the safety of our employees, guides and customers is our number one priority. Please check our Janji Travel page for the latest updates. 


Do you have a membership program?

Yes! Our Janji Collective membership program offers members a lifetime 15% discount on all orders, priority early access to all new releases, exclusive access to member-only products and more for a one-time $50 fee. Even better, Janji donates the full $50 membership fee to support clean water projects through our nonprofit partners already working on sustainable clean water solutions.

Learn more about Janji Collective / Become a member now


Do you have a membership program?

Yes! Our Janji Collective membership program offers members a lifetime 15% discount on all orders, priority early access to all new releases, exclusive access to member-only products and more for a one-time $50 fee. Even better, Janji donates the full $50 membership fee to support clean water projects through our nonprofit partners already working on sustainable clean water solutions.

Learn more about Janji Collective / Become a member now


Do all membership fees go toward supporting clean water causes?

Yes, the full $50 membership fee for Janji Collective, minus some very nominal credit card fees, goes toward supporting clean water projects through our nonprofit partners. We accumulate Janji Collective membership fees over 3-6 months and usually make two donations per year to our designated partner for that time period — currently we are partnered with US-based Dig Deep.


I can join your membership program with a one-time fee and get lifetime benefits?

Yep, that’s the deal! Become a member now and you can start taking advantage of those lifetime benefits, like the 15% discount on all Janji orders, immediately. Too good to be true, eh? Somethings in life really are and we hope to make running and supporting a great cause two of them.

Learn + join Janji Collective here


My Janji Collective discount code isn’t working, what do I do? 

Don’t panic. If you have created a personal account on janji.com, log in and your 15% Janji Collective discount will automatically be added to your cart. If you do not have a personal account yet, we highly recommend creating one as the personal account will not only allow you to streamline your shopping experience by automatically adding your 15% discount to your cart, but also provide access to the exclusive Janji Collective Member Store, and let you check your order history and order status.


Do all membership fees go toward supporting clean water causes?

Yes, the full $50 membership fee for Janji Collective, minus some very nominal credit card fees, goes toward supporting clean water projects through our nonprofit partners. We accumulate Janji Collective membership fees over 3-6 months and usually make two donations per year to our designated partner for that time period — currently we are partnered with US-based Dig Deep.


Why do you support clean water causes?

Janji makes running essentials that support life essentials. We believe water is a human right and far too many people worldwide lack reliable access to clean water and sanitation. As runners we know the importance of proper hydration, as fellow humans we recognize the vitalness of this critical resource and believe running can be used to make the world better. We are a mission-driven brand and have supported water causes since day one by giving a percentage back from every single purchase to sustainable water projects in the places that inspire each of our collections.

Learn more about Our Promise


How much do you give to support clean water and how exactly does that work? 

We give 2% of every purchase to nonprofits already working on sustainable clean water projects in the places that inspire each of our seasonal collections. We also give through our Janji Collective membership program — 100% of membership fees go toward clean water projects (see the Membership Program section of the FAQ for more on that).

For the 2% from each purchase, it works exactly like this: 

1. We produce a collection inspired by a region with prints and graphics designed with an artist(s) from that same place.

2. We research, vet and, where possible, meet-up with clean water nonprofits working in that region so we can choose a reputable partner (we often consult experts in clean water research and practices as well during this stage).

3. Once the sell-in season is largely over for that collection — usually 6-9 months after the season launches — we calculate the sum of all those cumulative 2% per purchase and send a donation directly to the nonprofit. 

4. We do not stipulate what the money should be allocated for specifically, as we believe our nonprofit partners know how to allocate their funds best in order to maximize their effectiveness. 

5. A follow-up donation happens after the remaining pieces from that collection completely sell-out.

6. We follow up with our water partner periodically over the next year on updates and progress.


Which water nonprofits do you work with and where are their projects based?

We partner with a handful of reputable nonprofits working on sustainable clean water solutions around the world including:

Water for People (Bolivia and Peru)

Splash (Nepal and Cambodia)

Evidence Action (Kenya and Uganda)

Isla Urbana (México)

Manila Water Foundation (Philippines)

Dig Deep (United States)

Check out more about each of these projects and our current water partner on Our Promise.


The _______ (fill in Janji gear) I really want from you is sold out in my size — is it ever coming back?

Janji gear is limited run, meaning if we sell out, often that product doesn’t come back in that same color or print even though the style may return season after season in different colors and prints.

However, we are trying to keep some of our bestsellers in stock in select solid colors like the AFO Middle Short in Steadfast Midnight and the Multipass Sling Bag in Steadfast Midnight. We will continue to grow what we call our Steadfast Collection of styles that are always available online while our seasonal prints, graphics and bolder colorways will remain limited as they are unique to the place that they are inspired by and the artist(s) that designs them.


Why are so many of your products sold out? 

In keeping our collections unique to their inspiration and the artist(s) that design the prints and graphics, Janji gear is limited run. While some pieces sell out super fast after their release, many will be sold through as we get closer to the end of the season.


How often do you release new stuff? 

Quite a lot. We produce two primary apparel collections per year (Spring/Summer and a Fall/Winter) that we release periodically in a series of smaller drops throughout those seasons. We are always supplementing those larger collections with smaller capsules like new accessories and collaborative projects that come out throughout the year as well. We don't have a set release schedule, but you can basically bet on some newness happening every two weeks or so. 

Get priority access to all releases by becoming a Janji Collective member. Learn more

Sign up for our email newsletter to get the heads up for new product releases.


Do you have plans to make ______ (insert the dream thing you are hoping Janji will come out with) in the near future?

Possibly. We are working hard on responsibly expanding our product scale and scope and release new products often. Sign up for our newsletter to get the heads up on product drops and join Janji Collective for priority early access to all new releases.


I want to try Janji on in person — where can I do this? 

We are carried in quite a few specialty running stores as well as many REI’s across the USA. Just head over to our Store Locator to find the closest store in your ‘hood carrying Janji.

Also, we offer free exchanges and a streamlined return experience online in case you order something and it’s not a perfect fit or what you were looking for. We promise, we’ll do whatever we can to make the return process hassle-free so you can spend more time running and less time sweating the back and forth.


How do I know my size — size charts please?

There are size charts per product on each product page that you can consult with garment based measurements. For body measurements, please consult the following chart for the sizing of tops and bottoms. 

M’S SIZE CHART — GENERAL

INCHES

XS

S

M

L

XL

(A) CHEST

Measure around the fullest part of your chest

32-35

36-38

38-40

41-43

43-45

(B) WAIST

Measure around the narrowest part of your waist

26-28

28-30

30-33

33-35

35-37

(C) HIPS

Stand with your feet together and measure around the fullest point of the hip

33-35

35-37

38-40

40-42

42-44



W’S SIZE CHART — GENERAL

INCHES

XS

S

M

L

XL

XXL

(A) CHEST

Measure around the fullest part of your chest

30-32

32-34

34-36

37-39

39-41

41-43

(B) WAIST

Measure around the narrowest part of your waist

23-25

25-27

28-30

30-32

32-34

35-37

(C) HIPS

Stand with your feet together and measure around the fullest point of the hip

33-35

35-37

37-39

39-41

41-43

43-45


We want everyone’s Janji gear to fit perfectly — if you have further fit questions please email us at hello@janji.com and we’ll get back to you as quickly as possible.


I’ve bought some Janji apparel in the past and some recently and the fit is different even though the size is the same — what’s the deal with this Janji?

The honest answer is that we are always trying to get our fit right. We strive each season to produce consistent, high-quality products that perform, last and fit as best as possible. This means continually iterating on the design lines, materials, trims and features season to season. It is a delicate balancing act, and altering one of these variables, along with other changes in the design and/or fabrication process, may cause the fit to slightly change. We recognize how critical the fit of performance apparel is, and we are working on reducing size discrepancy as much as possible. While we don’t believe in perfection, we are working toward making the most perfect product we can, and this is an ongoing, evolving process and dialogue between our team and our customers, which is why your feedback is so important.


Why do you only offer sizes XS-XL for women and S-XL for men, and not a greater range of sizes?

As a small, independent brand, we hear about this from customers, and rightly so. We try to be an inclusive, egalitarian brand as much as we can be, and the fact that we are not able to offer more sizes is frustrating. The answer is that we have to deal with the limitations of our scale. Each size that we make is a variant in our “pattern,” and we pay to produce each variant. We are not yet able to offer a wider range in those patterns yet, but as we continue to grow we absolutely have plans to increase our available size runs. 


Do you offer a warranty or form of guarantee on Janji gear?

We do not offer a warranty or guarantee, but we believe in the gear we make and are building it to last. If your gear fails or has issues from reasonable use within the first year, reach out to us at hello@janji.com and let us know what happened and we will see what we can do to possibly replace it. We are reasonable people, but if you damage your gear from non-reasonable use outside running and fitness activities, we won’t be able to help you out.


What are the best wash and care practices for Janji gear?

We are trying to build products that require minimal maintenance and can handle long-term, high-frequency use and stress. But once they leave us and are in your hands, it’s up to you. Caring for your product in the right way is a big part of making sure it lasts for as long as possible, which minimizes its impact. When in doubt, check the care label on the garment itself for wash instructions as these vary per fabric. 

In general, we aim to make Janji gear that can be worn more, washed less. We suggest hang drying whenever possible. Many of our fabrics are made to dry quickly and will do so when hung. This will reduce energy consumption and very likely prolong the lifespan of your gear. 

Pro tip from Cam, our Digital Marketing + Janji Collective Community Manager: 

Wear your Janji shorts and tops into the shower after a run or workout and hang dry them in the bathroom after. This will reduce the need for machine washing and drying and save both water and energy.

Note on micro-fibers: Washing your clothes on delicate cycle can produce more micro-fibers, so we recommend using a guppy bag for your synthetics to prevent micro-fiber shedding. We are working on transitioning to fabrics like premium grade, tightly woven nylons that shed less micro-fibers in the wash but this is an inevitability of using synthetics.


Where is Janji stuff made?

Most Janji gear is manufactured in Vietnam, which produces almost the entirety of our apparel production. Our Runpaca SS + Tank top styles are the only apparel exceptions and are manufactured in Peru.

Our accessories (hats, Multipass Sling Bags, neck gaiters, gloves) are currently made in China. 

Our Nalgene water bottles are made in the USA. 


Why do you produce apparel in Asia and not, for instance, in the USA?

This is a matter of specialty, expertise, consistency and frankly, dependability and availability. We are committed to working with manufacturing partners that specialize in performance apparel — Vietnam is a leader in this industry as is China — and have a proven track record of both ethical practices and technical ability. There are certain fabrications, like the making of a fully-taped waterproof garment with technical articulated seaming, that is nearly impossible to find within the United States, and so we make ours where they specialize in this exact thing.

We continue to look for collaborative partners and manufacturers, including US-based ones, as we scale up our product range, but finding the right team members is critical to us and not simply a factor of geographical location.


How is your apparel made from an environmental impact and fair labor point of view?

This is not a simple question to answer, especially for a company that relies on performance based materials, i.e. synthetics. Everything we produce has an impact, and by and large, the apparel industry has a waste and accountability problem. While we don't have all the answers, we are making an effort to improve ourselves in order to be a part of the solution and influence change. Here are some of the main things that we are doing now within our supply chain and will continue working toward to become a more responsible brand:

1. Our primary factories are WRAP GOLD accredited facilities, which is a third party, USA-based nonprofit that specializes in auditing apparel factories to ensure they are upholding fair labor practices and good environmental processes in advancement of the United Nations Sustainable Development Goals (SDGs). We are continuing to work with our manufacturing partners to find ways our factories and mills can further their accreditations, meaning being held accountable for upholding best practices and treatment of those involved in the production of our stuff and how our stuff impacts the environment.

2. Starting with our Fall/Winter 2020 season, nearly all of our primary fabrics (which make up the majority of our collection) are either bluesign® and/or OEKO-TEX® certified. We pay a premium for these fabrics to be made under the guidelines of these certifications which ensures they are free from chemicals harmful to people, animals and the planet.

3. Through our Better Synthetic Initiative, we are transitioning away from virgin polyester to either nylon (which is more durable and odor-resistant), recycled nylon, recycled polyester or biodegradable polyester. Already, 33% of our primary fabrics are made with a majority recycled polyester, which reduces CO2 consumption compared to virgin poly, and we will be introducing our first recycled nylon by 2022.

4. Through our Better Cotton Initiative, we are introducing our first organic cotton fabric in 2020, which will be GOTS certified starting in SS21, while transitioning the rest of our cotton apparel over to US-grown Supima cotton — a premium, long-staple cotton with greater durability and softer feel than conventional cotton.

Learn more about this and the other initiatives we are working toward on Our Responsibility.  


Why do you use synthetics in your apparel? 

As a performance apparel brand that makes clothing and gear primarily to use in high-output and high-impact activity, day in and day out, synthetics are simply a necessary part of the equation. They perform targeted functions like wicking away sweat, drying super quickly, blocking UPF, or repelling wind and water more than natural fibers do. These things are critical within our product range, although this isn’t to say we are totally in love with synthetics.

The biggest issue with synthetics is that they are around forever. They simply take too long to break down, something like 400+ years for conventional plastics. Through our Better Synthetic Initiative, we are planning on eliminating non-biodegradable, virgin polyester within our primary fabric program in 2022 through switching over entirely to a mix of nylon (more durable and odor-resistant than polyester) and recycled nylon, recycled polyester and/or biodegradable polyester. This is part of our commitment to making better products for our customers while reducing the impact of those products on the planet, and finding ways we can close the loop more within our product lifecycle.

Learn more about this and other fabric initiatives on Our Responsibility.


Do you use recycled or eco-friendly fabrics and materials?

Yes we do. In fact, one third of our primary fabrics in our Fall/Winter 20 collection are made with a majority recycled content while three of our primary fabrics are made with naturally sustainable fibers such as organic cotton, Supima® cotton and merino. Our FW20 season will be our most environmentally friendly to date.

Learn more about our fabrics and environmental initiatives in Our Responsibility.


Are your recycled polyester fabrics made from plastic bottles? 

Yes, but not necessarily exclusively. Recycled polyester can be made from different forms of plastic, and while many brands tote the plastic bottle thing, we prioritize performance, comfort, durability and hand-feel (meaning soft, not scratchy) when selecting our fabrics, especially those within our recycled program. Our recycled polyester fabrics (AFO, Circuit Knit, Stormrunner Fleece and Transit Tech as of 2021) are made from post-consumer recycled plastic sources including rPET — the form of recyclable plastic, commonly seen in single-use plastic bottles and containers.


Do you use fabrics made from natural fibers?

Absolutely. Our Runpaca styles are 100% natural made from a blend of pima cotton and alpaca fleece (hypoallergenic!). Although Runpaca is our only all natural fabric, we combine natural fibers with synthetics in multiple fabrics to increase performance while maintaining the soft feel and versatile look of natural fibers. Our Circuit Knit, as of the Fall/Winter 2020 Collection, pairs organic cotton with recycled polyester. We will introduce a new majority Supima® cotton fabric in Fall/Winter 2020 as well as continue our Swift Tech styles that are made from a polyester-merino blend. We are working on a new majority natural fiber fabric that will be debuted in 2021. Stay tuned! 


I see AFO in the name of a bunch of your products — what does AFO mean anyway?

Glad you asked. AFO is one of our mainstay fabrics that stands for AirFlatOut. It is ultra lightweight (made to feel weightless), and very fast drying. We named it this because we felt like you could put in a serious effort and drench the fabric thoroughly with sweat, take it off, give it some air, fold it flat and then peace out. Seriously, we’ve done it and in 5-10 mins or so with a nice breeze outside it’s nearly dry. Or, if you prefer, it’s as light as air and made to go flat out. Your choice, we can go either way. AFO is a 4-way stretch, recycled poly-spandex blend that we use on our best-selling shorts styles like the M’s + W’s Middle Shorts, M’s Split Shorts, and our M’s + W’s AFO Singlets.

“I simply can't believe how light this singlet is. Feels like it weighs less than a paper towel.”  — J. Arrieta

“I love how light this tank is. I hardly can tell I’m wearing anything.” — A. Bartz

Shop all AFO


I see TT in the name of a bunch of your products — what does TT mean anyway?

TT is short for Transit Tech, a mainstay fabric program of ours. These styles, as the name suggests, are transitional and designed to be super versatile. TT fabric is lightweight and breathable with a durable water repellent treatment (DWR) that makes it rain and wind resistant and dry quickly. Ideal for transitioning between the city and the trail, a run and the cafe, a sunny day and variable conditions. Transit Tech pieces have become a de facto team uniform on Janji trips (mostly because they are light, stylish and have secure zip pockets), go-to run commute outfits and fantastic swimwear.

Fabric bonus: the interior lining of the TT fabric has what’s called loopers, which raise the fabric off the skin creating a micro air barrier that prevents sticking when sweaty.

Shop all TT


Do you use chemical finishes on your apparel?

Yes, on some fabrics. Our Transit Tech (TT) and Rainrunner 2.5L WP fabric are treated with water repellent finishes. Other fabrics like our AFO, Groundwork Knit, Circuit Knit and Swift Tech are treated with a moisture-wicking finish.

We are looking into more environmentally friendly C0 (chemical free) DWR treatments for some of our outerwear. Currently, the C6 DWR that we use, while better than long-chain C8 finishes, is the industry standard as the performance value from C0 DWR treatments are simply not yet as effective.


Are all your designs created by artists?

No, not entirely. Each season our in-house design team collaborates with an artist or artists in developing the prints for our seasonal Artist Series Kits. We select artists, graphic designers/illustrators and textile designers from the place that inspires that seasonal collection as a way to present a different perspective, an insider’s point of view, and because we dig their work. We try to work as much as possible with these artists so that all prints for a given collection are developed in partnership with them. These prints may also appear in placed graphics.

The actual design of Janji apparel and gear is overseen by our in-house creative team, as are some prints and graphics. 


What is the inspiration for each seasonal Janji collection?

Every Janji collection is inspired by a region. This means lots of upfront research into that place by our in-house design team, seeking out and collaborating with artist(s) from that place, wear-testing the gear and photographing it in that place, and giving back to support clean water projects through a nonprofit working in that same place as well.


How does your design process work?

With lots of time, sweat, and a bit of magic (some call it luck). We believe in a continually iterative and evolving process which is why dialogue with our customers, wear-testers and Janji Collective members is so critical. 

Our small design team initiates each season with deep-dive research into the region that will be our main source of inspiration for the season. This includes research into artists from that place and kicking off conversations to find the right collaborative partner for our Artist Series Kit prints. We develop all apparel and gear designs in-house, and after countless hours, numerous prototypes, tons of print iterations, lots of coffee and many miles of wear-testing, we finally produce a collection that gets put to the test (and photographed) in the place that inspired it before becoming available to you.


What packaging materials do you use? 

We use unlined, un-insulated envelope mailers made in the USA from 40-90% post-consumer recycled paper. These envelope mailers are 100% recyclable and compostable and printed with water based inks. Our hang-tags are printed on uncoated, FSC certified paper and/or recycled paper. We use biodegradable plastic garment bags, known as poly bags, to protect the apparel in transit as it travels from our manufacturing partners to our distribution center and then on to you. 

We do not use plastic kimbles (the small plastic dongle) in attaching our hang tags, opting for coated string instead.

We stopped using paper or plastic sheets commonly folded into garments as well as silica bags within our packaging in 2019 to reduce waste.

We continue to look for ways we can further reduce our footprint and impact on the environment, including our packaging, which you can read more about in Our Responsibility


Why do you use plastic bags to wrap the garments when you ship them?

We use plastic garment bags, or poly bags for short, to protect the apparel in transit from our manufacturers in Vietnam to our distribution warehouse in Fall River, Massachusetts to wherever in the world it travels to meet you. The apparel is moving through variable climates and these bags are the best way we currently have of protecting them from changes in conditions (like high humidity/moisture).

We are looking for an alternative to these poly bags and hope to transition to something else by 2022, because even though ours are made out of biodegradable plastic, they are still one of the greatest contributors of plastic waste within our supply chain.


What forms of payment do you accept in exchange for Janji gear?

We accept the usual forms of credit card payment like Visa, Mastercard, and American Express as well as paypal. No bitcoin, sorry we aren’t mining.

You’ll be charged for your order when it is dispatched from our warehouse. For Paypal you will be charged when the order is placed.


Can I sell Janji at my running/fitness/greater outdoors store? 

Janji started as a wholesale only company and we continue to have strong ties to the specialty running and outdoor retail community. Contact dave@janji.com for all wholesale inquiries.

If you are already a wholesale partner and would like access to Janji’s B2B portal, email dave@janji.com and he can set you up.


What is your accessibility policy?

At Janji, we are committed to inclusivity and ensuring that all individuals can access the goods, services, facilities, privileges, advantages, and accommodations offered by us through our site, janji.com. We have installed an Accessibility plugin that can be found at the bottom of our site embedded into the footer (the wheelchair icon on the right hand side). This allows full customization of our site and its features for our customer. If you are still having trouble accessing our site and its functionality, please contact us at hello@janji.com with the subject line “ACCESSIBILITY ON JANJI’S SITE” and we will get back to you.


Can I unsubscribe from your email newsletter?

Yes, you can unsubscribe from our email newsletter at any time by clicking the “unsubscribe” at the bottom of any marketing email (order confirmation, order shipment and order delivery emails do not have this link at the bottom as they provide you with necessary information regarding your order). 


What safety/encryption protocols do you have in place on your site?

Safety first! We take great care to ensure that your credit card and personal information is kept safe when shopping on janji.com. For effective data protection, our website is equipped with a free 256-bit SSL certificate. This means we use 256 bit encryption, which is considered one of the most reliable online.

Furthermore, our website is hosted on Shopify’s ecommerce platform, which is certified according to the Level 1 PCI DSS standard. This means that our website is equipped with data encryption tools that protect payment transfers, prevent viruses at the server level, in addition to running continual risk analysis and security monitoring. Janji customers are therefore already secured prior to and at the during credit card data entry and check-out transactions. 


Does your site use cookies?

Yes, we use cookies, as pretty much all sites do these days as a way to improve and tailor the user experience. A cookie is a small amount of information that’s downloaded to your computer or device when you visit certain websites. We use a number of different cookies on janji.com, including strictly necessary, performance, advertising, and social media or content cookies. 

Cookies help us make your browsing experience better by allowing our website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to our site or browse from one page to another. Cookies also provide information on how people use our website, for instance whether it’s their first time visiting or if they are a frequent visitor, and we use this data to continually improve janji.com.  


What cookies do you use and why?

Okay, we know this is a lot of info, but we want to be totally open and comprehensive and are laying it all out there, so to speak. We are dedicated to our customer’s experience on janji.com and we use many tools to help us improve our site such as the following:

Necessary cookies allow you to browse our website, use its features, and access secure areas. The use of these cookies is essential for the website to work efficiently. For example, we use user-input cookies for the duration of a session to keep track of a customer’s input when filling out forms across several pages, like the checkout process.

Functional cookies remember choices you’ve made or information you’ve provided, such as your username, language, or the region you are in. This allows us to tailor your website experience specifically to your preferences. For example, authentication cookies are functional cookies that are used for the duration of a session (or persistent, if you agree to the “remember me” function) to allow users to authenticate themselves on subsequent visits or to gain access to authorized content across pages. The functional cookies we use include:

User-centric security cookies to detect authentication abuses for a limited persistent duration, like repeated failed login attempts. These cookies are set for the specific task of increasing the security of the service.

Multimedia content player session cookies (flash cookies) are used for the duration of a session to store technical data needed to play back video or audio content (e.g. image quality, network link speed, and buffering parameters).

Load balancing session cookies are used for the duration of the session to identify the same server in the pool in order for the load balancer to redirect user requests appropriately.

User interface customization persistent cookies are used to store a user’s preference regarding a service across web pages.

Analytics cookies collect information about how you use our website, and how often. These cookies only gather information for statistical purposes and only use pseudonymous cookie identifiers that do not directly identify you. The performance cookies we use include:

First party analytics cookies - We use these cookies to estimate the number of unique visitors, to improve our websites and our merchants’ websites, and to detect the most searched for words in search engines that lead to a webpage. These cookies are not used to target you with online marketing. We use these cookies to learn how our websites and our merchants’ websites are performing and make relevant improvements to improve your browsing experience.

Third party analytics cookies - We also use Google Analytics and other third-party analytics providers listed below to help measure how users interact with our website content. These cookies “remember” what our users have done on previous pages and how they’ve interacted with the website. For more information on Google Analytics, visit Google’s information page.

Advertising cookies are used on our website to tailor marketing to you and your interests and provide you with a more personalized service in the future. These cookies remember that you visited our website and we may share this information with third-parties, such as advertisers. Although these cookies can track your device’s visits to our website and other sites, they typically cannot personally identify you. Without these cookies, the advertisements that you see may be less relevant and interesting to you.

Social and content cookies are placed by many social media plugins (for example the Facebook ‘like’ button), and other tools meant to provide or improve the content on a website (for example services that allow the playing of video files, or that create comments sections). We integrate these modules into our website to improve the experience of browsing and interacting with our website. Please note that some of these third party services place cookies that are also used for things like behavioural advertising, analytics, and/or market research.


What do you do with my information that is gathered on your site?

When you shop with us, you become part of the Janji community, at least we see it that way. And we care about our community. We also want to be up front and transparent with our community out of respect and because honesty matters. For us to do what we do effectively (make great stuff and get that stuff to you), we need information about you. This is also how we verify it’s really you.

We collect your IP address, billing address, shipping address, name, phone number and email address when you shop at janji.com. We do not share that information with any third parties aside from entities that perform services for us, such as our distribution partner for fulfillment purposes only, and are used solely by Janji to improve the customer experience. This may also include sharing your info with agents, such as credit card reference or clearing, or with fraud prevention services. These trustworthy companies help us provide you with our service, as well as to process the orders you place with us. We need their help to remain secure and do what we do, but we only ever give the essential information needed to complete the task.

If you choose to subscribe to our newsletter, you will receive our marketing emails. We do not share your email with any other third parties unless you signed up specifically through a campaign in collaboration with other brands, and then it will be only shared with those other brand collaborators for that given campaign. You may unsubscribe from our email newsletter at any time.


Can I request my data from you?

Yes. As a customer you have legal right to access any of the personal information that we hold on you. Any request will be dealt with as quickly as possible, and always within 30 days. Please email us at hello@janji.com with the subject line “Access Personal Info Request” and include your name, email, address and phone number (so that we can verify you).  

You can also ask us to stop processing your data at any time. Just get in touch with us by emailing us at hello@janji.com if you want us to delete, stop or adjust any part of our processing. As long as it’s legal and we’re able to, we will act as fast as possible and inform you of when we do. 


What’s the benefit of creating an account on janji.com?  

For Janji Collective members, the account login allows you to access the exclusive Janji Collective Member Store, streamlines your shopping experience by automatically adding your 15% discount to your cart once logged in, and lets you check your order history and order status.

For non-Janji Collective members, creating an account allows you streamline the checkout process by storing your details (we do not share your account info or details with any other parties) and lets you check your order history and status in your account profile.


Does creating a personal account mean I’m a member now?

No, they are not the same thing. The personal account is a free login that you can create on our site to streamline the checkout process by storing your details (we do not share your account info or details with any other parties) and to check your order history and status in your account profile. The Janji Collective membership program is a community of like-minded runners and adventurers that receive lifetime benefits, like a 15% discount on all Janji orders, in exchange for a one-time $50 membership fee. 

Members receive the best perks. Learn more and become a Janji Collective member here.


I joined the Janji Collective membership program, does that mean I automatically have an account login?

No, joining the Janji Collective membership program does not automatically create an account. But you should create one if you haven't yet, as the account login is the only way to access the exclusive Janji Collective Member Store and will streamline your shopping experience by automatically adding your 15% discount to your cart once logged in. 


How do I get the latest Janji updates like when you are releasing new stuff?

For the heads up on new releases and other Janji updates, sign up for our email newsletter. 

For priority early access to all new products and more, join the Janji Collective membership program.


I love Janji, are you hiring?

Thanks for the love. Big hugs back. Check our Careers page for currently open positions. 

We are a small but growing team with big ambitions and are always looking for motivated, stand-out individuals to join our team.


I love Janji, but am not looking to change jobs, how else can I get more involved with what you’re doing (without working for you)?

We like where your head's at — we have some ideas: 

1. Help spread the message that Water is a Human Right.

2. Tell your friends about what and how we’re doing it — one of the biggest ways new people hear about Janji is through word of mouth from amazing runners and adventurers like you. 

3. Join our Janji Collective membership program and get insider access to all the things we have cooking.

4. If you are a content creator or creative producer in the running and greater outdoors space and would like to work with us collaboratively, reach out to mike@janji.com. 

5. If you are an artist, activist, social rights advocate, environmentalist, clean water. researcher/worker, or just badass runner/outdoors enthusiast/individual and would like to share your story with our audience, reach out to mike@janji.com for the opportunity to be featured on the Janji Travelogue (our blog) and across our social channels.

6. Continue the journey with us on social.


How can I get Janji products to sample and/or high-res imagery to feature in my publication? 

Thanks for thinking of us. We can definitely get those over to you, just reach out to mike@janji.com with what gear you are interested in (colors, sizes) or assets you need (size, format, use case) as well as a projected publishing timeline, and we’ll get you what you need as fast as possible. 


I’m a creative content producer (photographer, videographer, or writer) that specializes in the greater outdoors, running and/or adventure space — how can I collaborate with Janji?

We are always on the lookout for great content producers to work with on upcoming adventures and/or to show love by featuring across our different platforms like the Janji Travelogue (our blog). Reach out to mike@janji.com with all content production inquiries.


I’m a content producer (photographer, videographer, or writer) and/or runner, activist, environmentalist that has this rad idea and is looking for brand sponsors to make it happen — will Janji help fund something like this?

Yeah, this sounds up our alley. While we may have limited resources, we like to think outside the box and get creative in finding ways to support cool projects, especially ones that align with our values of running, adventure and/or social/environmental causes. Reach out to mike@janji.com and give us the scope and deets of your project and we’ll be in touch with how we may help. 


I run a lot, can I become a Janji ambassador or wear-tester?

We do not have an official sponsorship at the moment, but are always looking for great candidates for our wear test program and to rep Janji. These positions are reserved for Janji Collective members as the best perks are, but after becoming a Janji Collective member you can reach out to cam@janji.com to let her know your interest as well as a little about yourself, your running deets and measurements (it helps our designers if you have ‘em). 


I work at a store that carries Janji, can I get a pro-deal?

Yes. We absolutely offer pro-deals for people who work at retailers that carry Janji. Just email hello@janji.com, tell us who you work for, and we’ll get you set up and kitted out. 


I have some feedback, comments or a story for you — how do I get in touch?

We are suckers for a good story and read every single review and piece of feedback we get, so keep ‘em coming. Reach out to us at hello@janji.com. Your feedback makes us better and we’re listening. 


I have a question that’s not in this FAQ — who do I ask?

Dang. We tried to exhaust as many frequently asked questions as possible, but know that this list is not all inclusive. If you have a query that is not addressed, send us an email at hello@janji.com and we will get back to you shortly…