FAQ


What is the return policy? *Updated in response to COVID-19*
While we’re fortunate enough to work with a small, family-owned and operated warehouse in Fall River, MA, they have drastically reduced their working hours in response to COVID-19.
Because of this, we unfortunately can’t process any returns until the warehouse opens back up to full capacity. Our current estimate is ~3 weeks.
If you’d like to return or have any questions or concerns, please feel free to email us at hello@runjanji.com. We will reach back out when we are able to process returns and extend the window from 30-days post purchase to 45-days from when our warehouse reopens. 
To get exchange started, email hello@runjanji.com with your shipping zip code, your order number, and the items you want to exchange. The free return label and return form will be sent to you shortly thereafter. We only pay for the shipping label for exchanges and returns for domestic United States orders. 

How can I work at Janji?
Visit our career page! We will post job opportunities and internship opportunities there. 
 
Why water?
While we know there are many worthy causes, we chose the global water crisis for two reasons. First, 700 million people suffer from a lack of clean water. That’s unacceptable. It’s a silent crisis that has failed to receive the attention it deserves. Second, as runners we are very conscious of hydration. We know the importance of being well hydrated. And lastly, we feel it is water that connects us all--from the rivers to the oceans. If we can find something that links the child in Peru,  to the father in Kenya, to the runner in America, it's easy to be passionate about that.  

How can running apparel support a cause?
Each piece of Janji apparel funds organizations around the world dedicated to alleviating the worst problems related to the global water crisis. These organizations are the best at what they do and are able to make a tremendous impact on the lives of thousands of people. Janji gives 5% of all sales to our partners.

How can I get involved in Janji?
Share our story and mission with your friends and family. Sign up for our newsletter. Follow us on Instagram, Twitter, or Facebook!
 
Where can I find Janji?
Check out our store locator to see if we are in a store near you.

What does Janji
mean?
Janji means "promise" in Malay.

Is it possible to make a wholesale order?
Yes, e-mail dave@runjanji.com. 

Where are Janji products manufactured?
Janji manufactures over 75% of our clothing in a Taiwanese factory in Vietnam. The strong partnership between Janji and our factory is rooted in our shared values concerning the importance of fair working conditions and high quality apparel construction. The other 25% of tops is made up of our Runpaca shirt that is product outside of Lima in Peru. 

What is the shipping process?
All Janji orders are shipped via the United States Postal Service or FedEx. There is no extra charge for multiple items. To request expedited shipping please contact Janji at 617-718-0763 or hello@runjanji.com. Individuals orders that are not part of a larger team order will take 3-4 days to arrive (not including Sunday).

Is Janji hiring? 
Sometimes! If you're interested in a career opportunity, email hello@runjanji.com to learn more. Or visit here

Can I track my order?
Yes, using the USPS tracking label or FedEx track number you can track your order online using the USPS or FedEx tracking service. 

Does Janji ship internationally?
Yes we do! It's $20 to ship internationally, and customers are responsible for all duties, customs, or any fees that may be applied to international orders. Any of these fees are the responsibility of the customer, not Janji.

What is Janji’s privacy policy?
At Janji, we respect your privacy and are committed to ensuring that your privacy is protected. We realize the importance of feeling safe online and take great care to safeguard the information you provide.

We take great care to ensure that your credit card information is not shared after your purchases. Using security measures through Stripe Credit Card Reader, your information stays private.Your IP address, billing address, shipping address, and e-mail address will not be shared with a third party (aside from entities that perform services for us, such as fulfillment) and are used solely by Janji for the purposes of improving the customer experience. If you choose to subscribe to our newsletter, you will receive e-mails. You may unsubscribe at any time. 

What does having a Janji account do?
By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made. It also retains your Janji Collective code. 
 
But I have more questions!
Feel free to e-mail Hello@RunJanji.com with any questions or Janji co-founder Dave Spandorfer (Dave@RunJanji.com).